I especially appreciated that you included stress and burnout as the biggest problem. It’s easy to talk about the ‘profitability vs. satisfaction’ balance or lease renewals, but if the manager is burnt out, the whole operation suffers. Your point about moving from reactive to proactive maintenance is such a huge part of solving that, it’s the difference between a midnight emergency call and a scheduled Tuesday afternoon repair. Building that reliable network of contractors truly is the ‘secret sauce’ to staying sane in this business!