Frequently Asked Questions

Yes! We offer a 14-day free trial with full access to all Premium plan features — no credit card required. After the trial, you automatically move to our Free plan unless you choose to upgrade. Start your free trial now →

When you sign up, you instantly get full access to all Premium features for 14 days — no credit card required. We'll email you before your trial expires. After 14 days, you automatically transition to our Free plan with no interruption to your service. You can upgrade to a paid plan at any time.

No! No credit card is required to sign up for the 14-day free trial or to use the Free plan. You only need to provide payment information when upgrading to a paid plan (Basic, Essential, or Premium).

After your 14-day trial ends, you automatically transition to our Free plan. You keep all your data and can continue managing your properties with Free plan features — including property management, tenant portal, accounting, and basic financial reports. Upgrade to a paid plan at any time to unlock additional features.

Getting started takes less than 60 seconds. Sign up for your free trial, add your properties and units, invite your tenants, and you're ready to go. Our step-by-step self-onboarding guide walks you through every module with numbered screenshots so you can't get lost. Most users are fully set up within an hour.

Yes! We offer free data migration for Essential and Premium plan customers. Our support team will work with you to transfer your property, tenant, and financial data from your current system, ensuring a smooth transition with minimal disruption to your operations.

Mi Property Portal offers four pricing tiers — all with unlimited units and no long-term contracts:

• Free: $0 — perfect for getting started
• Basic: $24.99 + $0.99/unit/month
• Essential: $69.99 + $1.39/unit/month
• Premium: $89.00 + $1.89/unit/month

View the full pricing comparison →

Yes! Our Free plan is completely free forever with no hidden fees. It includes property & unit management, tenant portal, prospect portal, basic accounting, financial reports, vendor management, service requests, and owner payouts. You can manage up to 25 properties and 25 units on the Free plan. Advanced features like automated leases, bank sync, and tenant screening are available as pay-per-use add-ons.

Rent collection is available as a pay-per-use service on all plans, powered by our trusted Canadian payment processor partners. Transaction fees vary by payment method. Visit our payment processor comparison page for detailed fee information.

Tenant screening reports cost $27.99 per report — that's $2 less than competitors. Either the tenant or landlord can pay. We partner with SingleKey to provide the fastest and most comprehensive tenant credit, eviction, and criminal background check reports in Canada — results in under 10 minutes.

Absolutely. There are no long-term contracts or cancellation fees on any plan. Downgrade to the Free plan or cancel your subscription at any time from your account settings. You'll retain paid features until the end of your billing period before automatically transitioning to the Free plan.

Yes! We offer MiPP-certified bookkeeping services at $20 CAD per hour. Our bookkeepers are trained specifically on the Mi Property Portal system and can help with tenant payment recording, expense tracking, bank reconciliation, owner distributions, report generation, and system optimization. Learn more about bookkeeping services →

Yes. Upgrades take effect immediately with a prorated charge. Downgrades take effect at the end of your current billing period. Manage your plan anytime from your account settings — no phone call required.

MiPP is built from the ground up for the Canadian market. Unlike US-based competitors, we offer:

• Trust accounting compliant with provincial regulations
• Canadian payment methods — PAD, e-Transfer, Interac
• Automated provincial lease agreements and LTB/RTB forms
• Integration with Canadian services like SingleKey for tenant screening
• 100% Canadian data residency — PIPEDA compliant, your data never leaves Canada
• The most affordable pricing with a truly free plan and no hidden fees

Absolutely. You can assign different owners to different properties, generate individual owner statements, track separate finances, and distribute payments accordingly. Each owner can also access their own portal (available on Basic, Essential, and Premium plans) to view their property's performance in real time.

MiPP offers comprehensive reporting across all plans:

• Owner statements & disbursements
• Rent rolls & vacancy reports
• Profit & loss statements
• Tenant ledgers & payment history
• Late payment & arrears reports
• Year-end tax summaries
• Balance sheet, AP, AR, and budget reconciliation

All reports export to PDF or Excel. Advanced reporting is unlocked on paid plans.

Yes! QuickBooks integration is available on Essential and Premium plans. Sync transactions, automatically export financial data, and maintain consistent records across both systems — saving hours of manual data entry every month.

Yes. Tenants pay through their portal using Pre-Authorized Debit (PAD), credit cards, or e-Transfer. Payments are automatically recorded in your accounting system and invoices are closed — completely hands-off. Online rent collection is available as a pay-per-use feature on all plans.

Yes. MiPP provides automated provincial lease agreements with e-signature for all Canadian provinces on Basic, Essential, and Premium plans. Leases auto-populate from your tenant and property data — no manual form filling. On the Free plan, leases are available as a pay-per-use add-on.

All plans include service request management. Tenants submit requests directly through their portal with photos and descriptions. Basic and above adds work orders, vendor assignment, and task management. Essential and Premium unlock recurring service requests and advanced tracking. You can manage the entire lifecycle from submission to completion in one place.

MiPP is fully responsive and works on all smartphones and tablets through your browser — no app download needed. We also offer native iOS and Android apps so you can manage your portfolio from anywhere, anytime, on any device.

Yes. Your data is protected by enterprise-grade Microsoft Azure infrastructure:

• Encrypted in transit and at rest using industry-standard SSL/TLS
• Stored on 100% Canadian servers — your data never leaves Canada
• Regularly backed up to prevent data loss
• Protected by role-based access controls
• Fully PIPEDA compliant

We never sell or share your data with third parties.

Absolutely. You own your data and can export it at any time in Excel or PDF format. No data hostage tactics — your information is always accessible. If you need a full data export, our support team will assist you.

Yes. API access is available on the Premium plan. Integrate MiPP with your other business systems, build custom workflows, or automate repetitive tasks. Contact our team for API documentation and details.

Admin user limits by plan:

• Free: 1 admin user
• Basic: 3 admin users
• Essential: Unlimited admin users with custom access controls
• Premium: Unlimited admin users with custom access controls

Essential and Premium plans let you set custom permissions per user — controlling exactly what each team member can view and edit.

Support levels by plan:

• Free & Basic: Email support + self-service help center
• Essential: Email + phone support + 1-on-1 onboarding training
• Premium: Email + phone + VIP support + full team training

All plans have access to our 700+ article knowledge base with screenshot-based tutorials for every feature.

Yes! Essential and Premium plans include live training:

• Essential: 1-on-1 training session to get you set up
• Premium: Full team training customized to your workflow

All plans include access to our self-onboarding guide — 13 modules with screenshot walkthroughs covering every feature in logical order.

Typical response times:

• Free & Basic: Email within 24–48 hours
• Essential: Email within 12–24 hours + phone support during business hours
• Premium: Priority response within 4–12 hours + dedicated support line

We're committed to helping you succeed and consistently aim to beat these targets.

Yes. Follow our blog for the latest feature updates, industry insights, and Canadian property management tips. Our support team also publishes new knowledge base articles regularly — covering everything from lease automation to bank reconciliation.